Helpful Hints & Tips

Lighting a Pilot

Tools for the job: Butane lighter or long matches, Old cardboard box or some old newspaper, Gloves, Flashlight

Instructional Video #1 Instructional Video #2

It is likely that your pilot light may need to be re-lit because you may have mistakenly turned off the gas supply or the pilot light has been blown out by a downdraft from the chimney. Whatever the case may be, it is important to locate the pilot assembly prior to re-lighting.

1. You will want to put your gloves before you begin the job. Begin by removing the top logs from the stack, visually locate the termination point (pilot assembly) of the thin copper and larger aluminum lines from the back of the control valve. There will be a hooded deflector cap at the top of the termination point, which is the intended location of the burning pilot flame. Next, open the flue and confirm the gas supply to the fireplace is on.

2. Rotate the control knob to the pilot position. If the knob is located to the right of the stack of logs, the indicator should be pointed straight up (12 o'clock). If the knob is located to the left of the stack of logs, it should point straight down (6 o'clock). In either case, the knob should be at a position that you should be able to depress the knob. Note: if the indexing has faded from the knob, just rotate it a full range, 1/2 of a full rotation and then return to the midpoint of the rotation, where you should be able to depress the knob. You may need to wiggle the knob to find the exact slot.

3. Take your match or butane lighter, hold the flame near the termination hood on the pilot while depressing the control knob. You may notice some deflection in the flame caused by escaping air. Continue to hold the flame and knob until the pilot flame is fully re-lit.

4. Continue holding the knob in for a minute, which allows the thermocouple to warm enough so that the pilot flame will continue to burn after releasing the knob. If the flame goes out after you release the knob, repeat the above process.

5. Restack the removed logs.

6. Back away from the logs and rotate the control knob in a counter-clockwise direction about a 1/4 turn. This should light the main burner. Rotate the knob back to the pilot position to turn off the logs while allowing the pilot to stay lit for the next time. To shut both the logs and the pilot off, rotate the knob to its' full clockwise position.

Gas Log Measurement

When measuring your fireplace, make sure to only measure the usable space and to allow for space on the sides for optimal burning. Correctly sizing your fireplace is very important for ensuring that your logs are burning properly. With the Gas Log Measurement tool, you will need to measure the front width, back width and depth to calculate the size of your fireplace.

Download Measurement Tool

Front Width: this is the usable space space between the side walls inside the front of your fireplace, not necessarily the width of the opening. It is important to measure the functional space inside the fireplace when measuring the front width.

Back Width: this is the measurement of the narrowest width in the back of the fireplace.

Depth: this is simply the measurement inside the fireplace from the front to the back.

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